Returns & Refund Policy

At Maya Bazaar, we want you to be satisfied with your order. If there is a problem with your delivery or a product you have received, please contact us as soon as possible.

Damaged, Defective or Incorrect Products

If a product arrives:

• Damaged
• Defective
• Unfit for consumption
• Different from what you ordered

please contact us with your order information and photographs.

Depending on the circumstances, we may offer a replacement, refund or other appropriate remedy. Under EU consumer rules, defective or non-conforming goods must be remedied without cost to the customer.

Where a product needs to be returned because it is defective, the cost of returning it is the responsibility of the seller.

Lost or Damaged Packages

If your order is lost during delivery or arrives damaged in transit, please contact us.
After checking the shipment with the delivery provider, we will arrange an appropriate replacement or refund where applicable.
Please send photographs of any damaged parcel and products to help us process the claim.

Refunds

Once we have received the returned goods, or you have provided proof that the goods have been sent back where applicable, we will process the refund using the same payment method used for the original purchase, unless another method has been expressly agreed. German law allows the seller to wait for the returned goods or proof of shipment before issuing the refund.

Depending on your bank or payment provider, it may take approximately 5–7 working days for the refunded amount to appear in your account after it has been processed.

For a valid withdrawal, the refund includes the standard delivery cost paid for the original order. Additional costs resulting from choosing a more expensive delivery method than our standard delivery option do not have to be refunded.

Return Shipping Costs

For a normal 14-day withdrawal of an eligible non-perishable product, the customer bears the direct cost of returning the goods, provided this has been communicated before purchase.

If the return is due to a defective, damaged or incorrectly supplied product, please contact us before returning it so we can arrange the appropriate solution.

14-Day Right of Withdrawal

For eligible non-perishable products purchased online, you have the right to withdraw from your purchase within 14 days from the date you receive the goods, without giving a reason.

To exercise your right of withdrawal, please contact us within the 14-day period and provide your order details.

Returned products should be returned in their original condition and packaging where reasonably possible. Customers may inspect products as they would normally be able to do in a shop; however, a reduction in the refund may apply where handling beyond what is necessary has reduced the product's value.

Perishable Products

The statutory 14-day withdrawal period does not normally apply to goods that are liable to deteriorate or expire rapidly, including certain fresh and perishable foods.

This may include products such as:

• Fresh vegetables and fruits
• Chilled products
• Paneer and other fresh dairy products
• Fresh meat
• Certain frozen or temperature-sensitive products
• Other rapidly perishable foods

These products cannot normally be returned simply because you have changed your mind.

However, this does not affect your rights if a product is damaged, defective, incorrect or unfit for consumption when delivered. Faulty goods remain covered by consumer protection rules.

Fresh Produce Complaints

For fresh vegetables, fruits, paneer and similar highly perishable products, we recommend checking the items immediately after delivery.

If there is a quality problem, please contact us preferably within 12 hours of delivery and send:

• Your order number
• Name of the affected product
• A short description of the issue
• Clear photographs of the product

The 12-hour request helps us investigate fresh-product complaints quickly and does not limit any statutory consumer rights.

Please remove fresh vegetables, fruits, paneer and other chilled goods from transport packaging promptly and store them under appropriate refrigerated conditions.

Sale & Promotional Products

Products purchased during a sale or promotional offer remain subject to applicable statutory consumer rights.

A discounted price does not remove a customer's legal rights where a product is defective, incorrectly supplied, or otherwise covered by consumer protection law.

Return Address

Maya Bazaar
Worringer Straße 73
40211 Düsseldorf
Germany

Please contact us before sending a return so that we can confirm whether the product is eligible and provide any necessary return instructions.